Customer Service 1 - $24 to $27 per hour, depending on experience.

What would you do as our Customer Service Representative?

We have an exciting opportunity to join our Northwest Service Center based in Kent, Washington. This individual will act as the front-line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction.

This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.

You would also :

• Process orders and handle customer inquiries.
• Work to provide quick resolutions to customer queries and situations.
• Help to assess and research customer issues and resolve them in a timely manner.
• Provide general and technical information, as requested by the customers.
• Communicate with customers on discrepancies and / or delivery conflicts.
• Participate in a safe and harmonious working environment.

The Skills and Experience you need :

• Bachelor’s in Business, Engineering or related area of study preferred.
• Minimum of 2 years of Customer Service experience.
• Previous Customer Service experience in a specialized technical industry or environment preferred.
• Pricing knowledge / experience helpful.
• Excellent verbal / written communication and organizational skills.
• Proficient computer skills with knowledge of Microsoft preferred.
• Effective e-mail and telephone communication skills.
• Knowledge of ERP systems and shipping software a plus.
• This role requires someone who is self-motivated, self-regulating and able to meet job expectations with minimal supervision.

Last updated : 2024-05-17